Playwell Bricks CEO Jason Pyett doesn’t hold back. “We cost more than our competition,” he says. More than once, “we’ve had a client prospect come back and tell us that they went with one of our competitors because they were cheaper. And by quite a bit. I mean, they’re half our cost.”

Yet they’ve found their way back to Playwell Bricks. “Cheaper is cheaper,” Jason goes on. “You do get what you pay for.” He’s been told stories of clients being ghosted, receiving product that isn’t up to par, “and they come back to us.”

Companies searching for a custom design to enhance their brand can’t afford to destroy that credibility with a sub-par gift. Playwell Bricks offers the peace of mind of knowing that no design is final until our clients say so. Likewise, each of our corporate clients are sent a prototype of their custom Playwell Bricks set before the client commits to production.

Of course, no one at Playwell Bricks will tell you that the team has never made mistakes. What is significant is that our mistakes have often led to repeat customers. Why’s that? Because those customers learned that Playwell Bricks will do everything possible to correct any mistakes and make them right, including mistakes that aren’t our own.

“Our level of service is so high that our clients always comment on how great our service is,” Jason explains. He shows me a feedback spreadsheet. Variations of “Great service!” and “Amazing service!” leap from the page. “It’s rare to receive such exceptional service these days,” reads one of the testimonials, this one from Jessica Bermel of Orchestry.

“We cost more and we’re worth it.” Jason refuses to hide this fact. “Our customer service sets us apart. If getting the best service and the best quality to represent your brand is your goal, then we’re the design company that will provide that.”

If you’re looking for the best service and the best quality to represent your brand, contact Playwell Bricks today. Whether you’re looking for a custom design set to celebrate a milestone, project, or team accomplishment, our team of designers is here to help build your dreams.